At NovaPlay Mobile Gaming, we are passionate about delivering high-quality entertainment through our mobile games, offering players immersive adventures, strategic challenges, and fun experiences across a wide variety of genres. Our commitment is to ensure every player enjoys our games as intended. However, we understand that there may be rare occasions when a purchase does not meet expectations. To provide clarity and fairness, we have established this refund policy. Refund Eligibility Refunds for in-app purchases or full game purchases may be requested within 3 days from the date of transaction. This timeframe is designed to allow players sufficient opportunity to evaluate their purchase. Requests made after this period will generally not be eligible for a refund unless exceptional circumstances apply. To be eligible for a refund, the content must not have been fully consumed, unlocked, or used. For example, virtual currency that has been spent, items that have been used in-game, or content that has been completed typically will not qualify for a refund. Non-Refundable Items Refunds are generally not available for the following: In-app purchases that have already been used, such as coins, lives, boosts, skins, or special content. Subscription fees for services that have already been accessed. Bundles, promotional packages, or discounted content that has been activated or redeemed. Game progress or levels achieved through the use of the purchased item. Gifts, event tickets, or limited-time items once the event has passed or the item has been used. Subscription Services For players subscribed to monthly or annual services within our games, cancellations can be made at any time through the respective app store. However, once a subscription cycle has started, it typically cannot be refunded unless the service failed to deliver as advertised or did not work due to technical issues. Future renewals can be canceled to prevent further charges. Technical Issues and Compatibility If a player encounters a technical issue preventing access to a purchased item or game, they may submit a refund request within the specified 3 days window. However, players must ensure their device meets the minimum requirements for the game, has the latest software updates, and that all reasonable troubleshooting steps have been attempted. Refunds are not granted for technical issues caused by outdated devices, unsupported operating systems, or lack of internet access required for gameplay. How Refunds Are Processed Approved refunds will be issued back to the original payment method used for the purchase. Processing time may vary based on payment providers and app store platforms. Players are encouraged to initiate refund requests through the app store where the purchase was made, such as the Apple App Store or Google Play Store, as those platforms manage transaction verification and disbursements. Abuse and Fair Use NovaPlay reserves the right to decline refund requests if misuse or abuse of the refund system is suspected. This includes repeated refund requests across multiple accounts, exploiting time-limited events followed by refund demands, or engaging in patterns of purchasing with the intention to cancel after use. Abuse may lead to account suspension or restrictions on future purchases. Parental Controls and Unauthorized Purchases We encourage parents and guardians to use device-level parental controls to prevent unintended purchases by minors. Refunds for unauthorized purchases may be considered on a case-by-case basis, but only if the purchased content has not been used. Continued unauthorized purchases may not be eligible for repeated refunds. Policy Changes This refund policy is subject to periodic updates in order to reflect changes in our mobile gaming ecosystem, in-game mechanics, or legal requirements. Players are encouraged to review the policy regularly to stay informed about their rights and responsibilities. Final Notes We are committed to providing a fair, transparent, and responsive experience to all players. While this policy outlines standard refund terms, our support team reviews every valid case carefully and aims to resolve issues with a focus on player satisfaction and mutual respect. Thank you for being a part of the NovaPlay gaming community. We hope our mobile games bring you joy, challenge, and excitement wherever you are.